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Proxi is Process Personified

We are passionate about building extraordinary customer relationships.

PROXI Solutions

Contact Center Solutions

  • Excellent customer experiences, secure systems, and flexible technology
  • Expert inbound contact using live agents, IVR, email, and web chat
  • Targeted outbound contact through multiple dialing options, message blasts, text messaging, and call campaigns
  • Dedicated to understanding and becoming an extension of our partners’ brands

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Exceptional People

  • Engaged and experienced associates
  • Focused on forming positive relationships and achieving desired results
  • Proactive, comprehensive, and continual training program for all team members
  • Dedicated point of contact through Client Services team

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Innovative Technology

  • Enhanced call experience and customer insight through best-in-class telephony solutions
  • Timely, relevant insights and analytics that help you learn, grow, and evolve
  • Secured customer information through redundant, NIST-compliant data centers and government-cleared associates
  • High quality maintained through multiple checkpoints in each step of the process

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Benefits for Your Business

Trust us to represent your brand in the same way you would. Your customers will get personalized, high-touch experiences.

Trust us to represent your brand in the same way you would. Your customers will get personalized, high-touch experiences.

Keep your customers satisfied. Our experienced team and well-trained associates devote themselves to making every interaction positive.

Keep your customers satisfied. Our experienced team and well-trained associates devote themselves to making every interaction positive.

Ensure service stability with our flexible and redundant brick-and-mortar locations in the U.S. Midwest.

Ensure service stability with our flexible and redundant brick-and-mortar locations in the U.S. Midwest.

Your data and customer information is safe with Proxi. We have secure facilities and associates with government-level clearance.

Your data and customer information is safe with Proxi. We have secure facilities and associates with government-level clearance.

Reduce operating costs. Our telephony and technology systems allow you to enhance customer experiences while avoiding overhead and maintenance expenses.

Reduce operating costs. Our telephony and technology systems allow you to enhance customer experiences while avoiding overhead and maintenance expenses.

We tailor analytics and reporting to help your business grow and improve, and paint a picture of your customer's needs.

We tailor analytics and reporting to help your business grow and improve, and paint a picture of your customer's needs.

How Proxi Helped a Nonprofit Partner Create a Bigger Impact

While they had a dedicated membership base, the Arbor Day Foundation didn’t have the time or expertise to take full advantage of the variety of communication channels that could be applied to improve engagement. Proxi partnered with them to increase their coordinated outreach with a consistent message across multiple platforms to make a big impact with their members.

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Outsourcers are a dime a dozen and most say their differentiator is “we form a partnership” or “we become an extension of your company.” Often this is simply lip service, but with Proxi it is actually true. They consistently exceed expectations in day-to-day performance, and go above and beyond by providing invaluable insight into our business, even in lines of business outside of our outsourcing arrangement. If you truly want a partner who will be flexible, high-performing and an asset to your business, I would go with Proxi.
Matt Zurcher - HomeAdvisor

Faces of Proxi

  • Emily Emily Schmitz Engagement Manager

    Emily joined Nelnet in 2014. She has several years of project management experience, with a focus on understanding a client’s culture and working with the internal team to replicate that environment. She is responsible for creating an excellent client experience from the business development phase through the production management stage of a project. Emily utilizes her outstanding organizational and communication skills to guide the Proxi team, as well as our clients, throughout the implementation to ensure a timely delivery of milestones and client satisfaction.

  • Megan Ehmen Megan Ehmen Engagement Manager

    Megan joined Nelnet in 2016. She is an experienced project management professional, working with clients to meet their initiatives and goals. She is responsible for fostering strategic partnerships from the business development phase through the implementation and delivery of a project. Megan utilizes her exceptional communication and management skills to coordinate cross-functional teams through meetings and progress measurement activities, delivering a timely and efficient program implementation.

  • Adam Adam Classen Director

    Adam is a dedicated leader with 13 years of experience in the student loan and customer service industry. He is responsible for the day-to-day operations of the Diversified Servicing Center and plays an integral role during the onboarding process, building successful customer support teams. Adam’s teams have a laser focus on their customers. They pride themselves on being transparent communicators, embracing and driving change, having an “Own It” mentality, and most importantly, providing a great customer experience.

  • Stacy Stacy Stevens Supervisor

    Stacy joined Nelnet in 2004, bringing more than 12 years of customer service experience. She is skilled in project management and onboarding new business clients within the Diversified Servicing Center. In her daily work, Stacy brings organization and strategy efficiencies, and has a passion for growing leaders to the next level. She believes there is no “I” in team, and that each person is an instrumental member of both her team and of the organization.

  • Donald Donald Rastetter Supervisor

    Donald joined Nelnet in 2013. He has a proven track record of building and maintaining customer relationships. In his role as supervisor in the Diversified Servicing Center, he is responsible for strategic action plans and initiatives to support Proxi clients, including the areas of policies and procedures, staffing, call volume, client-facing metrics, and overall performance. Donald is a demonstrated and results-focused leader who provides direction and motivation to his team, playing an integral role in their growth and success.

  • Adam Van De Water Supervisor

    Adam joined Nelnet in 2009, and brings multiple years of experience in the customer service industry. As a supervisor, he is responsible for organizing and presenting daily data metrics and reviewing agent statistics for quality assurance. Adam takes pride in motivating and providing guidance to his team members to help them succeed in their jobs.

  • Bobbie Curran Supervisor

    Bobbie joined Nelnet in 2013. As a supervisor, she is responsible for managing and creating policies and procedures, staffing models, and call volume, as well as driving team performance. Having worked on multiple customer service teams, Bobbie has a proven track record for adapting quickly to change. She brings a fresh perspective to her role with a positive and encouraging attitude, and motivates her team to strive for excellence.

  • Melissa Marks Melissa Marks Director of Business Development

    Melissa has been with Nelnet since 1997, and has been leading Proxi since 2012. Melissa brings a deep knowledge of business to business services and solutions development to Proxi. She has focused on understanding the needs of businesses for outsourcing solutions across a variety of industries, including state and federal governments, large multinational financial institutions, regional and national banks, and not-for profit organizations. Melissa’s goal is to help companies create value by targeting growth opportunities and tailoring initiatives to meet business needs.