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PROXI Solutions

Creating exceptional customer relationships requires exceptional people, along with technologies that can handle multi-channel interactions in a scalable environment. Read on to explore Proxi’s progressive solutions.

At Proxi, we pride ourselves in becoming an extension of your company, and our success relies on our greatest asset – our people. Our highly skilled, highly motivated associates are trained to get customers the information they need quickly and efficiently.

We rely on a best-in-breed Cisco telephony solution to engage with customers through multiple channels and provide a streamlined xperience.

Inbound Services

As a large contact center with extensive experience in customer service, our top priority at Proxi is making sure your customers get the respect and attention they deserve.

Our solution provides:

  • Multiple communication channels to interact with your customers wherever they are
  • Automatic call distribution with precision queues
  • Streamlined and customer-focused Interactive Voice Response (IVR) system
  • Robust reporting capabilities
  • High redundancy
  • 100% of calls are recorded for quality control

Outbound Services

We adjust to your goals and pricing needs with campaigns and dial types that can be tailored to your business and desired results.

  • Variety of campaign and dial types
  • Text messaging
  • Call monitoring/reporting
  • Customizable interaction metrics
  • National “Do Not Call” list compliance
  • 100% of calls are recorded for quality control